ISO INTERNATIONAL STANDARD 10015 Second edition 2019-12 Quality management - Guidelines for competence management and people development Managementde laqualité-Lignesdirectricespour lagestiondes compétencesetledeveloppementdespersonnes Referencenumber IS010015:2019(E) Tso IS0 10015:2019(E) COPYRIGHTPROTECTEDDOCUMENT IS02019 All rights reserved. Unless otherwise specified, or required in the context of its implementation, no part of this publication may below or IsO's member body in the country of the requester. ISO copyright office CP 40i :Ch.deBlandonnet 8 CH-1214 Vernier, Geneva Phone: +41 22 749 01 11 Fax: +41 22 749 09 47 Email: [email protected] Website: www.iso.org Published in Switzerland IS010015:2019(E) Contents Page Foreword iv Introduction. ..V 1 Scope. .1 2 Normativereferences. .1 3 Terms and definitions .1 4 Competence management 2 4.1 General. 4.2 Determiningcompetenceneeds 2 4.2.1 Organizationalcompetence 2 4.2.2 Teamorgroupcompetence 3 4.2.3 Individualcompetence 3 4.3 Assessing current competence and developmentneeds 3 5 Competencemanagementandpeopledevelopment 3 5.1 General. 3 5.2 Planning 4 5.3 Programme structure 4 5.4 Actions 4 5.5 Rolesandresponsibilities 5 5.6 Evaluatingthe impact of a competencemanagement and peopledevelopment 5 programme 5.6.1 General 5 5.6.2 Evaluating at an organizational,team,groupor individual level 6 5.7 Determiningfuturecompetenceandpeopledevelopmentneeds 6 Bibliography 8