BS IS0 10004:2018 Bsl Standards Publication Quality management - Customer satisfaction - Guidelines for monitoring and measuring bsi. BSISO10004:2018 BRITISH STANDARD Nationalforeword ThisBritish Standard is theUK implementationof IS010004:2018.It supersedes BS IS010004:2012, which is withdrawn. TheUKparticipationinitspreparation was entrustedtoTechnical CommitteeSvS/o,Customerservice-Fundamentalprinciples Alistoforganizationsrepresented onthiscommitteecanbeobtainedon requestto its secretary. This publication does not purportto include all the necessary provisions ofa contract.Users areresponsiblefor its correctapplication. @TheBritishStandards Institution2018 PublishedbyBSIStandardsLimited2018 ISBN9780580982606 ICS03.120.10 CompliancewithaBritish Standard cannotconferimmunityfrom legal obligations. This British Standard was published under the authority of the StandardsPolicyand Strategy Committeeon31 July2018 Amendments/corrigenda issued sincepublication Date Text affected BSIS010004:2018 INTERNATIONAL ISO STANDARD 10004 Second edition 2018-07-30 Quality management Customer satisfaction Guidelines for monitoring and measuring Management dela qualité-Satisfaction du client-Lignes directrices relatives a la surveillance et au mesurage Reference number IS0 10004:2018(E) ISO @IS0 2018